Ordering, Shipping, and Returns - TableTopics
Ordering
We accept the following domestic credit cards: Mastercard, Visa, and American Express.
Only one shipping address can be entered per transaction.
When you place and order with us, you will receive a confirmation email. If you do not receive an email, it may mean there was a typo in your email address. Please contact us at customercare@tabletopics.com to verify your order. Our customer service hours are M–F, 9 a.m.–5 p.m. Pacific.
State and Local Tax Information
Merchandise is subject to state and local taxes for shipments to all states.
Need to order more than 10 of any one set? Please call or email us. We’d be happy to assist you in placing your order. Contact 888-690-6001, ext. 1; orders@tabletopics.com.
Shipping
Locations
We ship to locations within the 48 contiguous United States. For now, we do not ship orders to Alaska and Hawaii or internationally.
Confirmation and Tracking
You will receive a shipping confirmation notice via email with tracking information when your order has left our warehouse. The tracking information may not be available until the following day.
If it has been more than a few days since you placed your order and you have not received shipping confirmation, please contact customer service at customercare@tabletopics.com.
Free Shipping
We offer Free Shipping on orders over $35 (Standard Ground Shipping) to the 48 contiguous United States only; one shipping address per order. Offer cannot be applied to past purchases.
Delivery Information
Orders ship from our warehouse in Columbus, Ohio, Monday through Friday. Our warehouse is closed on weekends and national holidays.
Standard Ground: Orders are received within 3-7 business days, depending on geographic location and the carrier's speed. P.O. Box addresses will ship USPS; please allow 2 weeks.
Expedited: Orders are received within 2-4 business days from the order date.
If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact our customer service at customercare@tabletopics.com.
In the event that your order does not arrive within the expected 7–10 days of shipping, please email us. You must report lost packages within 30 days of the ship date. Please note that we will need to work through the process of tracing and claims with the responsible carriers before sending a replacement order.
Returns
No Hassle Return Policy
If you don't like it or want it, we’ll take it back, as long as it is still shrink-wrapped and in a new, unused condition. Return postage charges will be refunded only if the return is a result of our error.
If you are not completely satisfied with your purchase for any reason, follow these three steps:
- Email us at customercare@tabletopics.com to get your return authorization # and our returns address.
- Pack it up. We suggest you reuse the same box and packing material it came in. Enclose the original packing slip and write the return authorization # on the slip. Don't have the original packing slip? No worries — a handwritten note with the return authorization number, your name, and address is all that we need.
- Ship it back with whichever carrier is most convenient for you.
Please note: Take care to adequately package the product being returned to protect against damage in transit. If a product is damaged during return because it is insufficiently packed or if we find that the product has been opened and/or used, no credit will be issued.
You can expect a refund to your credit card within 21 days of our receiving your return.
If an item is received damaged or defective, or if an incorrect item was shipped to you, please call us at 888-690-6001, ext. 1, or email us at customercare@tabletopics.com, and we will provide you with a postage-paid return label.
Exchanges
We don’t have an exchange program. Please return the merchandise for credit and place a new order.
